Refund Policy

Free Trial Credits

All new accounts receive $500 in free usage credits automatically. These credits:

• Require no payment method to activate
• Expire 30 days after account creation
• Are non-transferable and non-refundable (they are free)
• Cannot be combined with other promotions
• One per person, company, or organization

Monthly Subscriptions

For monthly subscription plans:

• You may cancel at any time from your account dashboard
• Cancellation takes effect at end of current billing period
• You retain full access until the period ends
• No partial refunds for unused days within a billing period
• Exception: 30-day money back guarantee (see above)

Annual Subscriptions

For annual plans (where offered):

• Full refund available within first 30 days
• Pro-rated refund available within first 90 days
• No refund after 90 days (service already substantially used)
• Contact us to discuss circumstances on a case-by-case basis

Service Outage Credits

If we fail to meet our uptime SLA:

• Starter/Growth plans: 99.5% uptime guaranteed
• Enterprise plans: 99.9% uptime guaranteed
• Credit: 10% of monthly fee per 0.1% below guaranteed uptime
• Credits applied to next invoice (not cash refunds)
• Must be requested within 30 days of outage
• Planned maintenance excluded from calculations

How to Request a Refund

Non-Refundable Situations

Refunds will NOT be issued for:

• Violations of our Terms of Service
• Accounts terminated for abuse or fraud
• Requests made after the applicable refund period
• Dissatisfaction with third-party AI model quality
• Issues caused by customer's own code or integration
• Free trial credits (they are already free)

Disputes and Chargebacks

We encourage you to contact us before initiating a chargeback with your bank. We resolve most issues within 48 hours. Initiating a chargeback without contacting us first may result in immediate account termination and restriction from future service.

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